Shipping policy

Processing time
Orders are processed and dispatched within 7 days of payment, and usually much sooner. Orders placed on weekends or public holidays are processed the next business day. You'll receive an email with tracking details once your order has shipped.

International orders
Orders shipped outside the UK may be subject to customs duties, import taxes, or fees charged by your country. These are the responsibility of the customer and are not included in your order total.

Tracking
Tracking information is sent by email once your order is dispatched. Please allow up to 24 hours for tracking to update.

Incorrect addresses
Please check your shipping address carefully at checkout. We can't be held responsible for orders delivered to an incorrect address provided by the customer. If you spot a mistake, contact us as soon as possible and we'll do our best to update it before dispatch.

Delays, lost or damaged orders
Occasionally, delays occur due to carrier issues, weather, or peak periods. If your order hasn't arrived within 10 business days of the estimated date, or arrives damaged, please contact me at hello@kierangabriel.com with your order number (and photos, if damaged) and I'll make it right